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一件小事导致的离职事件</td> </tr> <tr> <td height="40" bgcolor="#f6f6f6" class="title"> <div align="center"> <table width="66%" border="0" align="center" cellpadding="2" cellspacing="0" class="word"> <tr> <td><div align="center" class="title"><strong>一件小事导致的离职事件</strong></div></td> </tr> </table> </div></td> </tr> <tr> <td height="5" class="worden"><table width="100%" border="0" cellspacing="1" cellpadding="0"> <tr> <td width="16%" height="3" bgcolor="bcc20b"></td> <td width="84%" height="3" bgcolor="808080"></td> </tr> </table></td> </tr> <tr> <td class="worden"><table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#bcdbe7" class="word"> <tr> <td height="23" align="center" bgcolor="#eefafd">来 源：</td> <td height="23" bgcolor="#ffffff"> 八九点管理培训研究网</td> </tr> <tr> <td width="19%" height="23" align="center" bgcolor="#eefafd">上传时间：</td> <td width="81%" height="23" bgcolor="#ffffff"> 2007-11-3</td> </tr> <tr> <td height="23" align="center" bgcolor="#eefafd">人气指数：</td> <td height="23" bgcolor="#ffffff"> 0</td> </tr> <tr> <td colspan="2" bgcolor="#ffffff"><table width="96%" border="0" align="center" cellpadding="6" cellspacing="0" class="word"> <tr> <td><P><STRONG> 案例点评：八九点“三基”建设专家团队</STRONG></P> <P> 某年某月某一天，某电信客户服务班组长接到一个员工的请假电话，由于班组长当时没有及时接到电话，后打电话给员工，员工也没有接听。再过了几分钟后，班组长收到员工的请假短信，组长回短信给员工问她什么事要请假，员工说因为男朋友病了。组长回复说现在话务忙，不能请，请员工回来上班。员工回短信说：你批我请，你不批我也不会来上班。最后，组长多次联系员工，也都不接电话，最终员工的确没有来上班。</P> <P> 组长考虑到如果记员工旷工对员工影响很大，但是员工这样做，如果不记旷工，组长又觉得员工太放肆了，完全不把公司的规章制度放在眼里，也不把组长当回事，处在左右为难的处境。组长经过痛苦的选择后，决定还是记员工旷工。</P> <P> 因为这样的处理，员工回来上班后就出现了很多问题，例如：群发便签，发一些负面的消息，或不接电话等。这件事情逐渐闹大，需要值班经理和室经理进行协调。但最终协调失败，员工最后也离职了。</P> <P> 这件事是一件很小的事情，但处理这件事时，班组长和员工从心灵上或其他方面都受到了伤害，这个结果都不是班组长和员工所想的。</P> <P> <STRONG>问题：</STRONG></P> <P> 1. 如果你是组长的话，你会如何处理?这件事情能否有效的解决?</P> <P> 2. 这个员工有这样的反应是正常的吗?</P> <P> 3. 这个员工的心态有没有问题?</P> <P> 4. 导致这种结果的原因是什么?</P> <P> 5. 有没有更好的解决方法?</P> <P> 6. 假如你是班组长你会如何处理?</P> <P> 7. 假如你是组员你会怎样?</P> <P> 8. 工作和生活出现冲突的时候该如何处理?</P> <P> 9. 如何避免此问题再次发生?</P> <P> 10. 造成冲突的系列原因是什么?</P> <P> 11. 如何更好的解决这个冲突?如何避免类似情况再次发生?</P> <P> <STRONG>启示：</STRONG></P> <P> 1. 案例是最好的管理方法</P> <P> 2. 自由的代价是自律</P> <P> 3. 第一个环节没做到位就可能导致整体流程失控</P> <P> 4. 沟通力、解决问题的能力、激励员工和整合资源应该是管理者必备的技能和素养</P> <P> 5. 换位思考建立同理心是解决冲突问题的基本要素</P> <P> 6. 工作跟生活是相辅相成的</P> <P> 7. 在工作出现变化和调整的时候应该及时跟员工沟通，调整员工的情绪</P></td> </tr> </table></td> </tr> <tr> <td height="23" align="center" bgcolor="#eefafd"><span class="style18">免责声明：</span></td> <td bgcolor="#ffffff">本网转载内容均注明出处，转载是出于传递更多信息之目的，并不意味着赞同其观点或证实其内容的描述。登载此文仅供网友学习与交流,无意侵犯版权。如有侵犯您的利益,请告知我们，我们将尽快处理。</td> </tr> </table></td> </tr> <tr> <td height="29" class="worden style18"> <div align="right">【<a href="javascript:void(window.open('/comment/post.aspx?ordercode=News200711034843','','width=450,height=450,left=300,top=100'));">发表评论</a>】【<a href="javascript:void(window.open('/comment/list.aspx?ordercode=News200711034843','','width=450,height=600,left=300,top=100'));">查看评论</a>】【<a href="javascript:print();">打印</a>】【<a href="javascript:window.close();">关闭</a>】</div></td> </tr> 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